Shipping, Returns & Refund Policy
This guideline outlines our shipping, returns & refunds policy for all of our products. Please read each one and make sure that you understand BEFORE placing an order.
1. Delivery
- Express Domestic shipping is 2-3 business days depending on your location.
- Flat Rate Domestic shipping is 5-7 business days depending on delivery location.
- International Shipping is 7-14 business days. Also factor in your location.
- Miracles Hair Studio will not replace lost or stolen items that were delivered to the verified address you provided during checkout. All packages shipped via USPS, Monday through Friday.
2. Your Tracking Number
For physical products, shipping activity is viewable within 24 hours after you receive your tracking number. Your package can be tracked at www.USPS.com. You’ll receive your tracking to your email from PayPal or USPS service. If you don’t see your tracking email, please check your spam folder. After 2 days from placing an order and you don’t have a tracking number, please contact us.3. Editing Orders
We process orders daily to ensure a quick delivery. Once your payment is confirmed you can change your order within a 24 hour period. To do that, login to your account on our website, cancel the original order and place a new one.4. Returning an Order
We do not offer exchanges, but we’re happy to offer a refund within five (5) days of delivery for physical products only if they are defective. Item must not be opened, worn, used or tampered with in any way.
First, email us your reason for refund along with order details. You will receive a return authorization code. Once the item has been received and inspected to be in perfect condition, we’ll issue a refund within 3 business days of product inspection.
If a refund is granted, funds will be returned to the payment method you used to purchase the original item. It may take your bank or credit card company longer to show the refunded amount on your statement.
This does not apply to gift cards and services.5. Receiving a Refund
- All purchases such as deposits, gift cards and services are non refundable and non transferable.
- All individuals are responsible for reviewing this policy page.